CONTACT US

Raviond™ is owned and operated by Tianjin Fengrun Zhixin Technology Co., Ltd. | Legal Representative: Zhao Xin | Email: service@raviond.com | Phone: +86 15875580245
Business Address: Room 702, Wufu Building, Intersection of Heiniucheng Road and Dongting Road, Hexi District, Tianjin

Customer Support Center

Raviond™ provides support for product questions, order inquiries, transportation concerns, tracking, returns, refunds, incorrect goods, damaged goods, and general website questions.

Contact Channels

Customer Support Email: service@raviond.com
Customer Support Phone: +86 15875580245
Email Request Availability: Requests may be submitted at any time
Normal Support Handling Time: Within 3 business days

A separate fixed daily telephone service schedule has not been specified. Email is the recommended channel for requests requiring written documentation or supporting images.

What to Include in a Request

When applicable, please provide:

• Order number;

• Product name;

• Clear description of your question;

• Relevant delivery information;

• Available tracking details;

• Photographs or video where product condition is relevant.

Providing the correct information helps us identify the matter and respond efficiently.

Product Questions

If you require additional information about a product before ordering, identify the relevant item and explain what information you need.

We will make reasonable efforts to respond using available and supportable product information.

Existing Order Assistance

For questions about an existing order, include the order number wherever possible.

If an order has already entered preparation, fulfillment, or carrier handling, some requested changes may no longer be technically available.

We will review the actual status before advising whether a requested change can be completed.

Delivery Assistance

Estimated transportation time is generally 3–7 business days after dispatch.

If tracking remains unchanged for an unusual period, a shipment appears materially delayed, or a parcel cannot reasonably be located, contact:

Email: service@raviond.com
Phone: +86 15875580245

Please include the relevant order number and available tracking details.

Product Condition Assistance

If an item arrives damaged, defective, incorrect, incomplete, or materially different from its applicable description, contact us promptly.

Helpful information may include:

• Order number;

• Product name;

• Description of the issue;

• Clear photographs;

• Video where reasonably useful.

We will review the available information before determining an appropriate solution.

Return Requests

Eligible products may be returned within 30 calendar days after delivery, subject to our Return Policy.

Please contact us before sending any product.

The public company address displayed on this website identifies the business responsible for Raviond™ and should not automatically be treated as the return destination for every order.

Approved return requests will receive applicable return instructions.

Refund Questions

Approved refunds are generally completed within 7–10 business days following the applicable review and approval process.

If you believe the applicable timeframe has passed, contact:

service@raviond.com
+86 15875580245

Please include the relevant order reference.

Support Response Standard

Customer service requests are normally reviewed and responded to within 3 business days.

Certain matters may require additional investigation, particularly where a carrier inquiry or product-condition review is necessary.

Company Contact Record

Brand: Raviond™
Company: Tianjin Fengrun Zhixin Technology Co., Ltd.
Legal Representative: Zhao Xin
Address: Room 702, Wufu Building, Intersection of Heiniucheng Road and Dongting Road, Hexi District, Tianjin
Email: service@raviond.com
Phone: +86 15875580245
Normal Support Handling: Within 3 business days